Welcome to Coachtrax. These Terms of Service ("Terms") are a binding agreement between you and Coachtrax ("Coachtrax," "we," "us"). They govern your use of the Coachtrax mobile app, website, and related services (the "Service"). By creating an account or using the Service, you agree to these Terms and to our Privacy Policy.
You must be at least 18 years old to create an account, or the age of majority in your jurisdiction if higher. We do not knowingly allow anyone under 13 to use the Service.
By using the Service you confirm that the information you provide is accurate, that you have the legal capacity to enter this agreement, and that you are not barred from using the Service under the laws of your country.
Coachtrax is a technology platform with two purposes:
Coaches are independent third parties, not our employees or agents. We do not deliver coaching, set its quality, supervise sessions, or provide medical, physical-therapy, or nutritional-counseling services. Any coaching relationship is strictly between you and the Coach.
To use most features you create an account as either an Achiever or a Coach. You are responsible for keeping your login credentials confidential and for all activity under your account. Tell us immediately at [email protected] if you suspect unauthorized use.
Coaches may be asked to verify their identity, certifications, and qualifications. We may, but are not obligated to, review or verify this information, and verification does not amount to our endorsement of any Coach.
You can use Coachtrax's core tracking features free of charge and without ever hiring a Coach. This includes logging your own workouts (including the manual workout timer and exercise logging), choosing from our library of 2,700+ guided workouts, logging meals and water, recording body measurements and personal goals, and viewing your progress.
We may introduce optional paid features in the future; if we do, we'll make the price and terms clear before you buy. We may also change or discontinue free features, but we'll give reasonable notice where we can.
Achievers can browse Coaches (we currently feature 12+ coaching specialties), view profiles, complete a Coach's intake questionnaire, request to work with them, and — once accepted — receive assigned programs, nutrition plans, and session bookings.
Coachtrax runs on Coachtrax Credits — a platform-specific booking voucher system used to schedule paid sessions, packages, and classes from any Coach on the platform. Credits are not legal tender, have no cash value, cannot be redeemed for cash, and cannot be transferred between accounts. All billing for subscriptions and credit packs is processed securely via our web payment gateway on coachtrax.co (not through the Apple App Store or Google Play billing).
Coachtrax Credits and Achiever subscription tiers are purchased on the Coachtrax website through our regional web payment providers (for example, PayMongo in the Philippines and Stripe elsewhere). The mobile apps do not sell subscriptions or credit packs through Apple App Store or Google Play billing. Credits are booking vouchers used to schedule coaching sessions, packages, and classes with independent Coaches. Checkout identifies the seller, processor, price, taxes (where applicable), and refund route. Coachtrax does not store complete card numbers or security codes.
You authorize the payment provider identified at website checkout to charge your chosen payment method for the amount shown, including applicable taxes and any clearly disclosed recurring renewal, until you cancel through your Coachtrax account / the applicable provider. Manage, upgrade, downgrade, or cancel subscriptions and buy add-on packs at coachtrax.co/account.html.
When an Achiever redeems Coachtrax Credits to book your sessions, packages, or classes, Coachtrax converts the redeemed credits into your earnings at the platform's standard credit-to-cash conversion rate, minus a platform service fee of 7% and payment processing fees charged by our payment providers (which are separate from and in addition to the platform fee), and remits the result to your connected payout account on the schedule shown in the app. You are responsible for your own taxes. Payouts may be delayed or held where we reasonably suspect fraud, chargebacks, disputes, or policy violations.
Each Coach sets a cancellation and reschedule policy (for example, a notice window and whether a late cancellation forfeits or refunds the credits spent on it). The applicable policy is shown before you book. When a Coach cancels a booking, or when a session is cancelled within the Coach's free-cancellation window, credits spent on that booking are generally returned to your account automatically.
Except where required by law or stated otherwise, completed sessions, redeemed/expired credits, and elapsed subscription periods are non-refundable. For billing questions, chargebacks, or disputes with a Coach, contact [email protected]. Consumers in some regions may have additional statutory cancellation rights, which these Terms do not limit.
Coachtrax provides general fitness and wellness information and tools. It is not medical advice and is not a substitute for a doctor, registered dietitian, or other qualified professional.
"Your Content" includes anything you submit — workout and meal logs, measurements, progress photos, messages, reviews, and (for Coaches) programs, recipes, and profile materials. You keep ownership of Your Content.
You grant Coachtrax a worldwide, non-exclusive, royalty-free license to host, store, reproduce, and display Your Content solely to operate and improve the Service — for example, showing your logs back to you, delivering a program to your client, or generating your progress reports.
You can optionally connect Apple Health on iOS or Health Connect on Android. If you do, Coachtrax requests read-only access to the categories you select to display metrics in your private progress dashboard. Your use of those services is governed by their own terms and privacy policies, and you can disconnect them at any time.
You agree not to:
We use automated filters and human moderation and may remove content or restrict accounts that violate these Terms. You can report content or users in the app.
Reviews must reflect genuine experiences. We may remove reviews that violate these Terms. Referral rewards (for example, "give $15, get $15" credits) are subject to the program rules shown in the app; we may change or end the program, or withhold rewards for abuse or fraud.
Coachtrax, our logo, the app, the 2,700+ workout library we provide, and all related software and design are owned by us or our licensors and are protected by intellectual-property laws. We grant you a limited, revocable, non-transferable license to use the Service for its intended purpose. You may not copy, resell, or create derivative works from our materials without permission. Content created by Coaches belongs to those Coaches.
The Service is provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, that results will be achieved, or that any Coach, program, or piece of information will meet your expectations. We are not responsible for the acts, omissions, advice, or conduct of any Coach or Achiever.
To the fullest extent permitted by law, Coachtrax and its officers, employees, and partners will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, data, or goodwill, arising from your use of the Service or any coaching obtained through it. Our total liability for any claim is limited to the greater of the amount you paid us in the twelve (12) months before the claim or one hundred US dollars (USD 100). Some jurisdictions don't allow certain limits, so parts of this section may not apply to you, and nothing here limits liability that cannot be limited by law (such as for fraud or gross negligence).
You agree to indemnify and hold Coachtrax harmless from claims, damages, and reasonable legal costs arising from your use of the Service, Your Content, your breach of these Terms, or — for Coaches — the services you provide to clients.
These Terms are governed by the laws of the Republic of the Philippines, without regard to conflict-of-laws rules. Before filing a formal claim, please contact us at [email protected] so we can try to resolve it informally. Unless mandatory consumer protection law in your country requires otherwise, you agree that disputes arising from these Terms or the Service may be brought before the competent courts of the Philippines. Nothing in this section deprives consumers of mandatory protections or the right to bring claims in their local courts where the law guarantees it.
You may stop using the Service and delete your account at any time. We may suspend or terminate access if you violate these Terms, create risk or legal exposure, or for prolonged inactivity, generally with notice where reasonable. On termination, your right to use the Service ends; sections that by nature should survive (such as payment obligations, disclaimers, liability limits, and indemnities) will survive. We'll handle your data as described in the Privacy Policy.
We may update these Terms as the Service evolves. If changes are material, we'll give reasonable notice (for example, in-app or by email) before they take effect. Continuing to use the Service after that means you accept the updated Terms.
Questions? Contact [email protected].
This Privacy Policy explains what personal information Coachtrax, operated from the Philippines, ("Coachtrax") collects, why, how we share it, and the choices and rights you have. It applies to the Coachtrax app, website, and services.
We want to be transparent: we collect only what we need to run Coachtrax, we never sell your personal information, and you stay in control of what your Coach and the public can see. If anything here is unclear, ask us at [email protected].
| Category | Examples |
|---|---|
| Account & profile | Name, email, password, role (Achiever/Coach), photo, language, time zone, units; for Coaches: bio, specialties, certifications, experience, rates, service area. |
| Fitness & health data | Workouts and logs, exercise sets/reps/weights, meals and macros, water, body weight, body-fat, measurements, goals, progress photos, sleep and recovery, daily scores. |
| Wearable / connected-app data | Steps, heart rate, sleep, and active energy categories you choose to share from Apple Health or Health Connect. |
| Bookings & coaching | Coachtrax Credits balance, subscription tier and billing cycle, add-on credit pack purchases, sessions/packages/classes booked with credits, assigned programs and nutrition plans, intake questionnaire answers, check-ins. |
| Communications | Messages with your Coach (text, voice, video, images, files). Direct chat content is end-to-end encrypted on your device so Coachtrax cannot read message plaintext in normal operation; support requests, reviews, and reports you file are not E2E-encrypted. |
| Payment data | Purchase, subscription, credit-pack, invoice, and transaction status from our website payment providers (for example, PayMongo or Stripe, depending on your region). We do not store complete card numbers or security codes. Coaches provide payout details for receiving earnings. |
| Device & usage | Device model, OS, app version, IP address, identifiers, log data, crash reports, and how you use features. |
| Location | Country, city, or service-area information you enter in your profile. The current mobile app does not request precise device location. |
Much of what Coachtrax stores is health and fitness data, which is treated as sensitive under laws like the GDPR and certain US state laws. We process it only to provide the features you ask for (such as tracking your progress or letting a Coach you've chosen help you), and, where the law requires, on the basis of your explicit consent, which you can withdraw at any time. We do not use your health data for advertising.
Where the GDPR applies, we rely on: performance of a contract (to provide the Service), consent (for health data, marketing, and optional integrations), legitimate interests (to secure and improve the Service, balanced against your rights), and legal obligations (such as tax and accounting). You can withdraw consent at any time without affecting prior processing.
We share personal information only as needed to run the Service:
We do not sell your personal information or share it for cross-context behavioral advertising.
When you work with a Coach, you control what they can see — for example, your logs, assigned-plan adherence, measurements, and any synced wearable metrics you enable. Coaches receive this to provide coaching and act as independent controllers of the data you share with them, responsible for handling it lawfully. You can adjust permissions or stop sharing at any time in settings. Coaches must not use client data for anything other than providing their services.
If you connect a wearable or health app, we receive only the data categories you authorize, and we use it to power your tracking and (optionally) share it with your Coach. We honor the platform requirements of those providers (for example, Apple Health and Health Connect restrictions), do not use that data for advertising, and let you disconnect at any time.
On our website and in the app we use cookies and similar technologies for essential functionality, preferences, and analytics. Where required, we ask for consent and provide controls. You can manage cookies in your browser or device settings. We use essential cookies and limited analytics to understand how the website and app are used. You can manage non-essential cookies where your browser or device allows.
We keep personal information for as long as your account is active and as needed to provide the Service, then for the period required to meet legal, tax, accounting, and dispute-resolution obligations. A deletion request disables access immediately and may be cancelled for 30 days using the emailed recovery link. After that period, we delete or irreversibly de-identify eligible personal data, except where we must retain limited records for a longer legally required period.
We use technical and organizational safeguards — including encryption in transit, access controls, and monitoring — to protect your information. Direct Achiever–Coach chat uses end-to-end encryption on supported devices; if you reinstall the app or clear app data, prior message contents on that device cannot be recovered, and encryption keys sync to one device only. No system is perfectly secure, so we can't guarantee absolute security; if a breach affects you, we'll notify you and regulators as the law requires.
Depending on where you live, you may have the right to access, correct, delete, port, restrict, or object to processing of your personal data, and to withdraw consent. You can export or delete your data in the app, request deletion at coachtrax.co/account-deletion.html, or contact [email protected]. We won't discriminate against you for exercising your rights, and you can appeal a decision or complain to your local data-protection authority.
If you are a California resident, you have rights to know, access, correct, and delete your personal information, and to limit the use of sensitive personal information. We collect the categories described in Section 2 for the purposes in Section 4. We do not sell or share personal information as those terms are defined under California law. To exercise your rights, contact [email protected]; you may use an authorized agent.
We may process and store information in countries other than yours, including the Philippines and other countries where our service providers operate. Where we transfer personal data internationally, we use appropriate safeguards such as Standard Contractual Clauses or equivalent mechanisms required by law.
Coachtrax is not directed to children under 13, and we do not knowingly collect their personal information. You must be at least 18 (or the age of majority where you live, if higher) to create an account. If you believe a child has provided us data, contact us and we'll delete it.
We may update this Privacy Policy as the Service and the law evolve, with notice for material changes. For privacy questions or requests, contact us at [email protected].